Returns Policy

• Goods will only be accepted for credit if the following conditions are met :-
• All returns are subject to a minimum 15% handling fee.
• The returns are pre-arranged with X & O’S BATHROOM AND KITCHN FINISHES prior to returning the items.
• The product is in its original packaging and the packaging is not damaged or marked.
• The product is in a sellable condition and is complete.
• The product is not a special-order item.
• It is within a 31 day period from delivery/collection date.
• Refund payments will take up to 10 working days to be processed.
• Returns for Replacements or Repair
• When returning items for repair or replacement, please ensure they are securely packaged to prevent damage during transit, as we cannot be held liable for any loss or damage incurred.
• A receipt must accompany all returns as proof of purchase. If an item is deemed irreparable or unreplaceable, a refund will be issued.
• Should your goods arrive damaged or in less than satisfactory condition, please inform us immediately so we can resolve the issue with our shipping provider.
• For faulty or damaged items, we will either repair or replace them.
• When returning a product, it is essential to send it back in the same condition as received, including all original packaging and barcodes, as failure to do so may impact your refund.
• Product warranties do not cover issues arising from loss, accidental damage, misuse, design modifications, or damage caused by external factors.
• Returns will only be accepted for credit if the following criteria are met: prior arrangement and approval with X & O Bathrooms And Kitchen Finishes, the product is in its original undamaged packaging, the item is in a sellable condition and complete, it is not a special order, and the return is initiated within 10 days of delivery or collection.